FAFSA.us : Helping you receive the Financial Aid YOU deserve.
Technical Issues

Status & Procedures for the form How to make updates to Form
The big question of Dependency The needed Signatures and PIN
Technical Issues with our site What about your Tax return
Payment, Refund, and Privacy Statement Available Contact Information

1)      I am unable to submit my form.  I keep getting the error “Errors were encountered” or there is an error with a particular field.

The message "Errors were encountered. The problematic field has been activated." will appear if a field contains an invalid character or no characters at all.  It should return you to the field having difficulties.

If it is not returning you to a single field, please make sure all financial fields have only whole numbers with no commas or periods and all fields on the form contain at least one character.

2)      I am having problems submitting my form.

Firewall software can sometimes interfere with page performance and can therefore cause problems with submitting an application.  You may wish to disable your firewall software to assist when submitting the form.

3)      When I attempt to submit a credit card payment I am getting an error stating AVS Mismatch.

An AVS Mismatch error can occur when verifying your billing information with the national credit card verification system and there is an error found with the billing address.   We are unable to override the national credit card verification system used as a validation of your card.  If you are certain that the address is correctly listed we would recommend using a different card.

4)      I attempted to submit my payment multiple times and the charge was declined, but my bank shows that I have been billed.  What is going on with my form and charge?

What you are most likely seeing is a preauthorization or hold from the attempts to use your credit card. Credit Card charges, unless done with a direct merchant connection to your Bank/Card company such as an authorized ATM, can take up to three business days to process completely.  To avoid overdrafts, many banks/cards choose to place on the account "pre-authorizations" for the amount at the time of the charge. If the charge is completed, the bank/card then converts the "pre-authorization" to a full charge.  If the charge is not completed, the bank/card then removes the "pre-authorization".  As each bank/card ATM department has differing procedures on this, we would recommend contacting the ATM department at your bank for more information on their procedures.  If you would like to confirm that your charges were declined, please feel free to e-mail us with the last name on the credit card, the date of the transaction(s) and the number of transactions, and we will be happy to research the issue.

5)      The above mentioned technical questions and answers do not work or do not address my technical issue.

If the section above does not address the problem you are having, please e-mail us with a detailed description of your problem, including the last page you are able to access, the information field (if any) you are having a problem with, and the exact text of the error message you are receiving.


Status & Procedures for the form How to make updates to Form
The big question of Dependency The needed Signatures and PIN
Technical Issues with our site What about your Tax return
Payment, Refund, and Privacy Statement Available Contact Information

If you have reviewed the links above and still have questions, please fill out the form below and we will reply via email. The more detailed your comments, the less research or review will be required allowing for a faster response time. Thank you.
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