1) I am unable to submit my form. I keep getting the error “Errors were
encountered” or there is an error with a particular field.
"Errors were encountered. The problematic field has been
activated." will appear if a field contains an invalid character or
no characters at all. It should
return you to the field having difficulties.
If it is not
returning you to a single field, please make sure all financial fields
have only whole numbers with no commas or periods and all fields on the
form contain at least one character.
2) I am having problems submitting my
software can sometimes interfere with page performance and can therefore
cause problems with submitting an application. You may wish to disable your firewall
software to assist when submitting the form.
3) When I attempt to submit a credit
card payment I am getting an error stating AVS
AVS Mismatch error can occur when verifying
your billing information with the national credit card verification
system and there is an error found with the billing address. We are unable to override the national
credit card verification system used as a validation of your card. If you are certain that the address is
correctly listed we would recommend using a different card.
4) I attempted to submit my payment
multiple times and the charge was declined, but my bank shows that I have
been billed. What is going on with
my form and charge?
What you are most
likely seeing is a preauthorization or hold from the attempts to use your
credit card. Credit Card charges, unless done with a direct merchant
connection to your Bank/Card company such as an authorized ATM, can take
up to three business days to process completely. To avoid overdrafts, many banks/cards
choose to place on the account "pre-authorizations" for the
amount at the time of the charge.
If the charge is completed, the bank/card then converts the
"pre-authorization" to a full charge. If the charge is not completed, the
bank/card then removes the "pre-authorization". As each bank/card ATM department has
differing procedures on this, we would recommend contacting the ATM
department at your bank for more information on their procedures. If you would like to confirm that your
charges were declined, please feel free to e-mail us with the last name
on the credit card, the date of the transaction(s) and the number of
transactions, and we will be happy to research the issue.
5) The above mentioned technical
questions and answers do not work or do not address my technical issue.
If the section above
does not address the problem you are having, please e-mail us with a
detailed description of your problem, including the last page you are
able to access, the information field (if any) you are having a problem
with, and the exact text of the error message you are receiving.